Shipping policy
AROVA SHIPPING POLICY
Last updated: 5 October 2026
We currently ship across Australia and New Zealand.
Our shipping fees help cover postage, packaging, order preparation and handling.
Australia
Standard Shipping — A$15
A flat A$15 shipping and handling fee applies to Australian orders.
Estimated delivery: 2–6 business days after dispatch.
Express Shipping
Express Shipping may be available for selected locations. The applicable fee will be shown at checkout.
Estimated delivery: 1–3 business days after dispatch.
Delivery times are estimates only and may vary depending on the destination and carrier.
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New Zealand
Standard Shipping — A$25
A flat A$25 shipping and handling fee applies to New Zealand orders.
Estimated delivery: 5–10 business days after dispatch.
Express Shipping
Express Shipping may be available for selected products and locations. The applicable fee will be shown at checkout.
International delivery times are estimates only and may be affected by customs or carrier delays.
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Order Processing
Orders are generally processed within 1–3 business days after payment is received.
Orders are dispatched on business days. Orders placed during weekends, public holidays, major sales or periods of high demand may take longer to process.
Once your order has been dispatched, you will receive tracking information where tracking is available.
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Delivery Information
Please make sure your delivery address is complete and accurate when placing your order.
Arova is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
If a parcel is returned to us because of an incorrect address, additional shipping costs may apply if the parcel needs to be resent.
Where available, customers may choose an Authority to Leave option. Once a parcel has been delivered in accordance with the customer's delivery instructions, Arova is not responsible for loss or theft occurring afterwards, except where required by law.
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Delayed or Lost Parcels
Delivery dates are estimates and are not guaranteed.
Delays can occur due to carrier operations, weather, public holidays, customs, transport disruptions or other circumstances outside Arova's reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us. We will assist with an investigation with the relevant carrier.
For parcels confirmed as lost in transit, Arova will work with the carrier to determine the appropriate resolution.
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Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Please keep the product, shipping packaging and shipping label, and provide photographs of the damage if requested.
This information may be required for us to investigate the issue with the carrier.
Nothing in this policy limits your rights under applicable consumer law.
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New Zealand Customs & Taxes
Orders shipped to New Zealand may be subject to GST, customs duties, import charges or other fees imposed by New Zealand authorities.
Any applicable charges that are not collected by Arova at checkout are the customer's responsibility.
Arova is not responsible for delays caused by customs processing.
If an order is returned because the customer refuses or fails to pay applicable import charges or provide information required for customs clearance, additional return or reshipping costs may apply, subject to applicable law.
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Multiple Items & Split Shipments
Where possible, items from the same order will be shipped together.
If Arova needs to split an order because of stock availability or fulfilment requirements, we will generally cover the additional standard shipping cost.
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Pre-Orders
If your order contains a pre-order item, your order may be shipped once the pre-order item becomes available.
The expected dispatch date will be shown on the relevant product page.
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Shipping Promotions
Arova may occasionally offer free or discounted shipping promotions.
Promotional shipping offers are subject to the terms stated at the time of the promotion and may be limited to certain products, order values, destinations or shipping methods.
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Shipping & Returns
Shipping fees are generally non-refundable for change-of-mind returns, subject to our Refund & Returns Policy and applicable consumer law.
If an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, you may be entitled to a remedy, including a repair, replacement or refund depending on the circumstances.
Nothing in this policy excludes or limits any rights that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
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Contact Us
If you have any questions about shipping or your order, please contact us through the contact details provided on our website.
Please include your order number when contacting us about an existing order.
Arova — Australia & New Zealand